Cancellation Policy

Description

Stay for 3 nights and 4 days at Citadines Nagoa Arpora (4*)

Planning a premium family stay in Goa? Citadines offers one of the best luxury stays in Arpora Goa. The hotel has beautifully designed serviced apartments, including roomy two-bedroom units with a fully equipped kitchenette – perfect for longer stays. Wake up to a swim in the children’s pool, work out in the gym, then treat yourself to a spa session. Dine together at Symphony restaurant or enjoy 24-hour room service in the comfort of your suite. With free parking, a laundrette, and airport transfers on request, every detail is covered. 

Notes: 

•   Airport transfers will be done to and from Manohar International Airport (GOX) in Mopa and Dabolim International Airport (GOI)

•   Railway station transfers will be done to and from Thivim and Margao

Included Excluded

✅Accommodation in a One or Two-Bedroom Executive Suite for 3 nights & 4 days

✅Buffet breakfast at the hotel’s restaurant

✅Use of hotel gym and swimming pool with proper attire (Proper swimming attire compulsory)

✅Wi-Fi access in rooms

✅Round-trip airport/ railway station transfers (sedan or similar)

✅20% discount on Food & Beverage for in-room dining

✅15% discount on spa services

❌Any other services not mentioned in inclusions

Important Information

➡️ Per Ticket = Per Person – The number of “tickets” you select represents the number of people in your booking.

➡️ Adult Ticket Cost = Per Adult Rate on Double Occupancy Basis – The price shown per adult ticket is calculated assuming two adults sharing a room.

Terms & Conditions:

•   Check-in time is 2:00 PM; Check-out time is 12:00 PM.

•   Early check in and/or late check out will be subject to availability on the day of arrival/departure, and may incur additional charges (payable at the hotel – please check directly with the hotel for the same).

•   Photo ID (Aadhaar/valid passport/driving license) is mandatory for all guests checking in (including children aged 12 years and above).

•   Rooms will be subject to availability at the resort.

•   Long Weekend Supplement will be applicable in case stay falls during those dates.

•   Rates are inclusive of meals as per the plan selected.

•   Rates are all inclusive for 3 nights & 4 days.

•   Standard Occupancy for the One Bedroom Executive Suite is 2 guests/Standard Occupancy for the Two Bedroom Executive Suite is 4 guests.

•   Please note that the booking rates are fixed regardless of actual occupancy, if it is within the standard occupancy for the suite type selected as mentioned above.

•   Outside guests are not permitted in rooms. Please meet them in our public areas: Lobby or Restaurant.

•   Flammable, explosive, or foul-smelling materials are strictly forbidden anywhere in the hotel.

•   Washing or drying clothes in rooms is not allowed. Please use the hotel cleaning service.

•   Outside food, drinks, or external catering are not permitted in rooms or hotel areas for sanitary reasons.

•   Please close the door when leaving. You may keep the room card during your stay, but return it at check-out.

•   Cooking or preparing food in the room is strictly prohibited.

•   The hotel cannot guarantee the safety of valuables, money, or documents unless stored in the room safe with a personal password.

•   Please avoid noise that disturbs other guests, especially between 10:00 PM and 8:00 AM.

•   Immediately inform reception of any room defects, faults, or service dissatisfaction.

•   Please keep all equipment and furniture safe. Intentional damage during your stay will be charged.

•   Before leaving your room, please ensure the bathroom tap is closed.

•   Do not enter public areas inappropriately dressed (e.g., pyjamas, underwear, swimwear). Walking barefoot or in slippers in public areas is also not allowed.

•   Appropriate attire is required when visiting our restaurants.

•   Pets are not allowed in the resort.

•   Room inventory (pillows, blankets, towels, etc.) is for in-room use only and must not be taken out.

•   Rooms left uninhabitable (lingering smells, excessive mess, vandalism) will incur charges/replacement costs.

Additional Costs: You will be responsible for paying the following extra charges:

•   Any new government taxes or fees.

•   Personal expenses at the hotel, such as laundry, phone calls, minibar drinks, room service, and alcoholic beverages.

•   Any service not specifically listed as included in your package.

•   Payments for these extra services must be made directly to the hotel before you check out.

•   Any costs resulting from unforeseen events like medical emergencies, flight cancellations or changes, lockdowns, bad weather, or political unrest.

•   Additional surcharges that may apply during long weekends and public holidays.

Notes:

•   Supplementary charges applicable for airport/railway station transfers between 7 PM and 7 PM

•   Extra charges will be applicable in case of Extra Adult/Extra Child for accommodation and any activities booked through LetsGoa