Cancellation Policy

Partial Refund : Cancel 7 days+ for an 80% refund of the base ticket price or request for reschedule (free of charge) which will be subject to availability | No Refund : No refunds if cancelled within 7 days or for no-shows | Processing Fee : 3% fee applies to all cancellations

Important Note : Book 24 hours in advance and secure confirmation.

Operator-Initiated Cancellations (Weather / Operational Reasons)

Your safety is our priority. The operator may cancel the cruise due to factors beyond control, including but not limited to:

•   Inclement weather (cyclones, heavy rains, monsoons)

•   Floods

•   Pandemics or health advisories

•   Strikes

•   Government/security directives

•   Technical or operational issues with the vessel

In such cases:

You will be informed immediately using the contact details provided at the time of booking.

You will be offered one of the following options:

•   Full rescheduling of your booking to any available date, OR

•   A 100% credit voucher valid for 1 year from the date of issue.

Refunds are generally not provided for operational cancellations; the resolution will be via rescheduling or a credit voucher.

No-Show & Late Arrival Policy

•   The boat departs strictly on time.

•   Guests arriving late and missing the departure are treated as No-Shows.

•   No refund or rescheduling will be offered for No-Shows.

Description

Duration of activity : 4 hrs (240 mins)

Frequency : Tuesdays and Fridays only (operates during summer and winter only)

Time Slot : 10:00 AM – 02:00 PM 

Mode of Transport : By personal vehicle / Hired taxi to COP Floating Jetty - Panjim (Next to Panjim ferry ramp)

Important Note : Guests must arrive 30 minutes before departure for check-in and boarding. 

Included Excluded

✅Guided river safari on a silent solar-electric boat

✅Wildlife spotting (crocodiles, otters, birds, etc.)

✅Expert storytelling by trained local guides

✅Services of an experienced crew

✅Homemade island snacks

✅Feni shots, Feni cocktails, mocktails

✅Live music and interactive games

✅Guided spice farm walk

✅Hands-on traditional cultural activity

✅Cooking interaction with a local home-chef

✅Authentic Goan Saraswat vegetarian lunch served on a banana leaf

✅Safety briefing and life jackets for all guests

❌Hotel pick up/ drop off 

❌Additional food and beverages

❌Personal expenses

❌Wheelchair accessibility (boarding area and vessel are not wheelchair-friendly)

❌Professional photography

❌Any other services not mentioned in inclusions

Important Information

📌Essentials

•   Best time to visit : Summer and winter season only

•   Children below 18 yrs must be accompanied by an adult

•   Alcohol consumption is prohibited as per coastal security rules

🎒Pack

•   Wear comfortable clothing and proper walking footwear

•   Camera or phone for wildlife and cultural photography 

•   Personal water bottle (reusable)

•   Carry cash/ card for additional expenses

•   Personal medicines (if necessary)

⚠️Safety

•   Pay attention to boat crew 

•   Life jackets and safety briefing will be given at the time of boarding

•   Stay aware of your surroundings at all times

❌Avoid If

•   Elderly/ have mobility issues

•   Pregnant/ have serious medical issues

•   Under the influence of alcohol/ drugs

Statutory Weather Warning :

Due to current weather conditions and official advisories, certain activities such as scuba diving, snorkeling, jet skiing, boat rides, kayaking, and cruises may be suspended, rescheduled, or cancelled during periods of heavy rain, thunderstorms, or rough sea conditions.

In case of cancellation due to adverse weather, customers will be offered an alternative time slot or date; or a full refund as per Vendor's discretion and weather cancellation policy. We strongly advise all guests to check weather updates and reconfirm their activity slots before travel.