Cancellation Policy

Free Cancellation : Cancel 48 hrs+ before for a full refund (minus 3% fee) | No Refund : No refunds if cancelled  within 48 hrs or for no-shows | Processing Fee : 3% fee applies to all cancellations

Important Notes :

•   Book 24 hours in advance and secure instant confirmation.

•   While your reservation secures entry, this activity operates on a first-come, first-served basis. You may need to wait your turn in case of high demand.

Description

Duration of tour : 45 mins (Everyday)

Mode of Transport :  Personal vehicle / Hired taxi to starting point

Included Excluded

✅Welcome Drink

✅Backwater kayaking (additional cost)

✅Basic instructions for beginners

❌Pick up/ drop off

❌Extra food (additional cost)

❌Any services not mentioned in inclusions

Important Information

📌Essentials

·   Best time: November – March

·   45-min session, available 6 AM – 6 PM

·   A-La Carte service (according to menu – additional cost)

🎒Pack

·   Comfortable clothing, carry hat/ sunscreen, and a reusable water bottle

·   Digital camera/ mobile phone

·   Waterproof phone case/ pouch

⚠️Safety

·   Life-jackets

·   Safety briefing and basic instructions for beginners

❌Avoid If

·   Pregnant/ have serious medical issues

·   Elderly/ have mobility issues

·   Have a fear of water or are prone to motion sickness

·   Under influence of alcohol/ drugs

Statutory Weather Warning :

Due to current weather conditions and official advisories, certain activities such as scuba diving, snorkelling, jet skiing, boat rides, kayaking, and cruises may be suspended, rescheduled, or cancelled during periods of heavy rain, thunderstorms, or rough sea conditions.

In case of cancellation due to adverse weather, customers will be offered an alternative time slot or date/ full refund as per Vendor's discretion and weather cancellation policy. We strongly advise all guests to check weather updates and reconfirm their activity slots before travel.