Privacy Policy
LetsGoa recognizes the importance of protecting customer privacy and commits to safeguarding the personal information shared with us. This Privacy Policy outlines how we collect, use, and protect your data across all our online and offline channels, including our website (www.LetsGoa.co.in), mobile app, and other sales channels (collectively referred to as "Sales Channels").
By accessing or using our Sales Channels, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
Personal Information We Collect
We collect personal information from you for various purposes, including but not limited to:
- Registration Information: Name, gender, contact details, and identification documents (e.g., passport, PAN, Aadhar), which are necessary for making bookings.
- Payment Information: Bank details, credit/debit card information, used strictly for processing transactions.
- Travel Preferences: Data related to travel plans and bookings, including information about co-travellers (with their consent).
- Social Media Data : Information shared from linked social media accounts (e.g., profile picture, email, friends list) as part of your interaction with LetsGoa.
Usage of Collected Information
The personal data collected from you will be used for the following purposes:
- To facilitate bookings with airlines, hotels, and other service providers.
- To provide customer support and handle inquiries.
- To offer promotional deals and discounts, subject to your communication preferences.
- For compliance with legal obligations, including tax regulations and government directives related to travel.
Sharing of Information
Your personal information will be shared with third-party service providers (e.g., airlines, hotels, car rentals, booking engine’s) to complete your bookings. These entities are required to use your data solely for providing the requested services. Sensitive information, such as PAN details, will only be shared when legally required or with your explicit consent.
LetsGoa may also share anonymized data for statistical purposes or with business partners for co-branded marketing initiatives. We ensure that our partners adhere to appropriate data protection standards.
Security Measures
We employ industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. Sensitive information like payment details is encrypted and securely processed.
Cookies and Session Data
Lets Goa uses cookies to enhance user experience on our website and app, allowing us to remember user preferences and deliver personalized services. Users may disable cookies in their browser settings, though this may impact website functionality.
User Rights
You have the right to access, update, or delete your personal data through your LetsGoa account. If you choose to withdraw consent for processing certain information, we may be unable to provide certain services or confirm your bookings.
Data Retention
We retain personal information for as long as necessary to provide our services or as required by law. Once no longer needed, data will be securely deleted or anonymized.
Modifications to the Privacy Policy
LetsGoa reserves the right to modify this Privacy Policy as needed. Any significant changes will be communicated to users through appropriate channels.
Contact Us
For questions or concerns regarding our Privacy Policy, please send us e-mail (support@letsgoa.in)