Cancellation Policy

Free Cancellation: Cancel 10+ days before for a full refund | No Refund: No refunds if cancelled within or after 10 days, or for no-shows | Processing Fee: A 3% fee applies to all cancellations.

Note: A 100% cancellation fee applies during high season and long weekend dates.

Description

Stay for 2 Nights & 3 Days at Neelams the Grand (4*)

Neelams the Grand is a 4-star resort in Calangute with around 140 rooms set in lush gardens, about 1.6 km from the beach. It offers an outdoor pool, spa, gym, and multiple dining options, including an in-house restaurant and bar. Rooms are air-conditioned, with flat-screen TVs, tea/coffee makers, minibars, and safes.

The package includes 2 nights at Neelams the Grand in a selected Deluxe Pool View Room or Family Suite, along with a one-way airport or railway station transfer from Mopa, Dabolim, Madgaon or Thivim, and a non-alcoholic welcome drink on arrival. Guests can choose the CPAI meal plan, which includes buffet breakfast at the hotel restaurant. Or, they can opt for the MAPAI meal plan, which includes breakfast plus buffet/TDH lunch OR dinner. 

Deluxe Pool View Room

A double room with air conditioning, tiled or marble floors, and direct views of the outdoor pool.

OR

Family Suite

A spacious suite with a king bed, air conditioning, and a private bathroom, sleeping up to three guests comfortably.

CPAI Meal Plan

The CPAI meal plan includes buffet breakfast at the hotel restaurant.

MAPAI Meal Plan

The MAPAI meal plan includes buffet/TDH lunch or dinner at the hotel restaurant.

Included Excluded

✅Accommodation in a well-appointed air-conditioned room for 2 nights

✅One-way airport/railway station transfer from Mopa, Dabolim, Madgaon or Thivim

✅Air-conditioned sedan or similar vehicle for the included transfer

✅CPAI: Buffet breakfast at the hotel restaurant

✅MAPAI: Breakfast plus buffet/TDH lunch OR dinner at the hotel restaurant (Lunch - 13:00 hrs to 15:30 hrs / 20:00 hrs to 22:30 hrs)

✅Complimentary non-alcoholic welcome drink on arrival

✅Applicable taxes included

❌Meals outside the selected meal plan

❌Additional transfer charges applicable during restricted hours

❌Personal expenses

❌Additional activities or services not specifically mentioned

❌Additional meals or food services outside the selected CPAI/MAPAI plan

❌Additional adult or child requirements, available at additional cost

❌Additional nights or room upgrades, available at additional cost

Important Information

Please Note:

➡️ Per Ticket = Per Person – The number of “tickets” you select represents the number of people in your booking.

➡️ Adult Ticket Cost = Per Adult Rate on Double Occupancy Basis – The price shown per adult ticket is calculated assuming two adults sharing a room.

Terms & Conditions:

•   Check-in is at 2:00 PM, and check-out is at 12:00 PM.

•   Early check-in and/or late check-out will be subject to availability on the day of arrival/departure, and may incur additional charges (payable at the hotel – please check directly with the hotel for the same)

•   Photo ID (Aadhaar/valid passport/driving license) is mandatory for all guests checking in (including children aged 12 years and above). The primary guest must be 18 years or older.

•   Rooms will be subject to availability at the resort.

•   Rates are per person on a double-occupancy basis, and inclusive of taxes.

•   Long Weekend Supplement will be applicable in case the stay falls during those dates.

•   The package is not valid for long weekends and public holidays.

•   The package is not valid over Christmas & New Year from 23 December 2026 to 02 January 2027.

•   Bookings are accepted only in multiples of two guests (double occupancy). 

•   Outside guests are not permitted in rooms. Please meet them in our public areas: Lobby Bar, Lounge Bar, or Restaurant.

•   Flammable, explosive, or foul-smelling materials are strictly forbidden anywhere in the hotel.

•   Washing or drying clothes in rooms is not allowed. Please use the hotel cleaning service.

•   Outside food, drinks, or external catering are not permitted in rooms or hotel areas for sanitary reasons.

•   Please close the door when leaving. You may keep the room card during your stay, but return it at check-out.

•   Cooking or preparing food in the room is strictly prohibited.

•   The hotel cannot guarantee the safety of valuables, money, or documents unless stored in the room safe with a personal password.

•   Please avoid noise that disturbs other guests, especially between 10:00 PM and 8:00 AM.

•   Immediately inform reception of any room defects, faults, or service dissatisfaction.

•   Please keep all equipment and furniture safe. Intentional damage during your stay will be charged.

•   Before leaving your room, please ensure the bathroom tap is closed and that the lights are turned off.

•   Do not enter public areas inappropriately dressed (e.g., pyjamas, underwear, swimwear). Walking barefoot or in slippers in public areas is also not allowed.

•   Appropriate attire is required when visiting our restaurants and other public areas of the property.

•   Pets are not allowed in the resort.

•   Room inventory (pillows, blankets, towels, etc.) is for in-room use only and must not be taken out.

•   Rooms left uninhabitable (lingering smells, excessive mess, vandalism) will incur a full-night charge and/or replacement costs.

Additional Costs: You will be responsible for paying the following extra charges:

•   Any new government taxes or fees.

•   Personal expenses at the hotel, such as laundry, phone calls, minibar drinks, room service, and alcoholic beverages.

•   Any service not specifically listed as included in your package.

•   Payments for these extra services must be made directly to the hotel before you check out.

•   Any costs resulting from unforeseen events like medical emergencies, flight cancellations or changes, lockdowns, bad weather, or political unrest.

•   Additional surcharges that may apply during long weekends and public holidays.

Notes:

•   Supplementary charges applicable for airport transfers between 7 PM and 7 AM.

•   Extra charges for Activities will be applicable in case of Extra Adult/Extra Child.