Cancellation Policy

Partial Refund : Cancel 7 days+ for an 80% refund of the base ticket price (minus 3% fee) or request for reschedule (free of charge) which will be subject to availability | No Refund : No refunds if cancelled within 7 days or for no-shows | Processing Fee : 3% fee applies to all cancellations

Operator-Initiated Cancellations (Weather / Operational Reasons)

Your safety is our priority. The operator may cancel the cruise due to factors beyond control, including but not limited to:

•   Inclement weather (cyclones, heavy rains, monsoons)

•   Floods

•   Pandemics or health advisories

•   Strikes

•   Government/security directives

•   Technical or operational issues with the vessel

In such cases:

You will be informed immediately using the contact details provided at the time of booking.

You will be offered one of the following options:

•   Full rescheduling of your booking to any available date, OR

•   A 100% credit voucher valid for 1 year from the date of issue.

Refunds are generally not provided for operational cancellations; the resolution will be via rescheduling or a credit voucher.

No-Show & Late Arrival Policy

•   The boat departs strictly on time.

•   Guests arriving late and missing the departure are treated as No-Shows.

•   No refund or rescheduling will be offered for No-Shows.

Description

Duration of activity : 1 hr (60 mins)

Frequency : Everyday (operates during summer and winter only)

Time Slot : 04:00 PM – 05:00 PM 

Mode of Transport : By personal vehicle / Hired taxi to COP Floating Jetty - Panjim (Next to Panjim ferry ramp)

Important Note: We strongly recommend arriving at the jetty at least 30 minutes prior to the scheduled departure time.

Included Excluded

✅1-hour river safari experience

✅Services of an experienced crew

✅Safety briefing and life jackets for all guests

❌Hotel pick up/ drop off 

❌Food and beverages

❌Personal expenses

❌Wheelchair accessibility (boarding area and vessel are not wheelchair-friendly)

❌Professional photography

❌Any other services not mentioned in inclusions

Important Information

📌Essentials

•   Best time to visit : Summer and winter season only

•   Children below 18 yrs must be accompanied by an adult

•   Alcohol consumption is prohibited as per coastal security rules

🎒Pack

•   Wear comfortable clothing and proper non-slip footwear

•   Light jacket or shawl (evenings can get breezy)

•   Camera or phone for sunset photography 

•   Personal water bottle (reusable)

•   Carry cash/ card for additional expenses

•   Personal medicines (if necessary)

⚠️Safety

•   Pay attention to boat crew 

•   Life jackets and safety briefing will be given at the time of boarding

•   Stay aware of your surroundings at all times

❌Avoid If

•   Elderly/ have mobility issues

•   Pregnant/ have serious medical issues

•   Under the influence of alcohol/ drugs