Cancellation Policy

No Refund : All bookings for are non-cancellable and non-refundable.

Important Notes :

•   Book 24 hours in advance and secure confirmation.

•   While your reservation secures entry, this activity operates on a first-come, first-served basis. You may need to wait your turn in case of high demand.

Description

Duration of activity : 1 hr 30 mins (90 mins)

Frequency : Everyday (throughout the year)

Activity Timings : 10:00 AM – 11:30 AM | 11:30 AM – 01:00 PM | 01:00 PM – 02:30 PM | 02:30 PM – 04:00 PM | 04:00 PM – 05:30 PM | 05:30 PM – 07:00 PM | 07:00 PM – 08:30 PM | 08:30 PM – 10:00 PM

Mode of Transport : By personal vehicle/ hired taxi to the wellness centre

Note : This experience is ideal for wellness seekers looking for a cooling yet detoxifying ritual that relieves muscle tension, supports relaxation, and reconnects the body and mind through natural elements.

Included Excluded

✅Access to sauna facilities

✅Botanical mineral mud therapy (as per selected package)

✅Towels

✅Drinking water and iced tea

✅Basic guidance and support by trained staff

❌Transportation to and from the wellness centre

❌Any paid add-on therapies such as ice bath or aloe treatment, etc.

❌Food and personal expenses

❌Any other services not mentioned in inclusions

Important Information

📌Essentials

•   Best time: Throughout the year (weather permitting)

•   Fitness level: Suitable for all levels including beginners

•   The activity is suitable for guests aged 12 years and above only

•   Children must be accompanied by a parent/guardian

🎒Pack

•   Wear comfortable clothing or appropriate swimwear

•   Carry a towel (optional), reusable water bottle 

•   Small bag for essentials

• Cash/ card for other expenses (paid treatments or food)

⚠️Safety

•   Participation is strictly not allowed under the influence of alcohol or drugs

•   Guests with any medical conditions must inform the staff in advance

•   Regular hydration breaks are encouraged throughout the session

•   Sauna exposure should be self-paced as per individual comfort levels

•   Staff supervision is maintained during the session for guest safety

❌Avoid If

•   Heavily pregnant/ have serious medical issues

•   Have mobility issues

•   Not for very young children

•   Under influence of alcohol/ drugs

Statutory Weather Warning :

Due to current weather conditions and official advisories, guests who have booked activities that require travel to a venue (e.g., indoor attractions) may be unable to reach the location safely during periods of heavy rain, thunderstorms, or other adverse weather. Similarly, activities that may be held outdoors, such as yoga, sauna, ayurvedic massage therapies, etc., are particularly vulnerable to adverse weather. In such cases, activities may be suspended, rescheduled, or cancelled.

In case of cancellation due to adverse weather, customers will be offered an alternative time slot or date; or a full refund as per Vendor's discretion and weather cancellation policy. We strongly advise all guests to check weather updates and reconfirm their activity slots before travel.