Cancellation Policy

Free Cancellation : Cancel 48 hrs+ for a full refund (minus 3% fee) | Partial Refund : Cancel 48-24 hrs before and get 50% refund | No Refund : No refunds if cancelled within 24 hrs or for no-shows | Processing Fee : 3% fee applies to all cancellations.

Rescheduling : Guests may reschedule once without additional charges if requested at least 24 hours in advance. This will be subject to availability so please check before attempting to reschedule.

Operator Cancellations (Weather / Safety / Technical Issues) : In the unlikely event that tour operator must cancel a trip, guests will be offered either a full refund or the option to reschedule to a later date.

Note : Refunds will be processed to the original payment method within 7–10 business days.

Description

Duration of tour : 1 hr 30 mins (90 mins) 

Frequency : Everyday (2 time slots available – 06:00 AM – 07:30 AM / 05:00 PM – 06:30 PM)

Mode of Transport : By personal vehicle / Hired taxi to old ferry ramp at Morjim jetty / Kayak on the river

Included Excluded

✅Kayak

✅Safety gear (life jackets, paddles, briefing)

✅Light refreshments

✅Professional guide

❌Alcoholic beverages

❌Hotel pick up / drop off (can be arranged on request at an extra charge)

❌Personal expenses (photos, tips, souvenirs, etc.)

❌Any other services not mentioned in inclusions

Important Information

📌Essentials

•   Best time: November – March

•   Please be on time

🎒Pack

•   Wear comfortable clothing and footwear, carry hat/ sunscreen, and a reusable water bottle

•   Digital camera/ mobile phone

•   Waterproof phone case/ pouch

⚠️Safety

•   Life-jackets

•   Paddles

•   Safety briefing 

❌Avoid If

•   Have serious medical issues

•   Have mobility issues

•   Have a fear of water or are prone to motion sickness

•   Under influence of alcohol/ drugs