Cancellation Policy

Free Cancellation : If booking was made more than 48 hrs before start time but cancelled within 24 hrs, this condition will apply.

Full Refund will be made in case of the following:

•   If you cancel at least 24 hours before the experience starts.

•   If you cancel up to 7 days in advance, for group bookings of 15 or more.

•   If we cancel the experience from our end.

No Refund if you are more than 30 minutes late or do not show up for the experience.

Processing Fee : 3% fee applies to all cancellations.

Important Note : Book 24 hours in advance and secure confirmation.

Description

Duration of tour : 1 hr 30 mins (90 mins)

Frequency : Everyday except Mondays

Time Slots : 10:00 AM – 11:30 AM / 11:30 AM – 01:00 PM / 02:00 PM – 03:30 PM / 03:30 PM – 05:00 PM

Mode of Transport : By personal vehicle/ hired taxi to Museum of Goa (MOG)

Included Excluded

✅Entry ticket to the Museum of Goa

✅Expert storyteller–led insights on the artworks displayed

✅Expert-guided museum tour

✅High Tea with a locally curated, pre-plated Goan snack

✅Access to all galleries, sculpture garden, and café area

❌Hotel pickups and drops

❌Additional food or beverages not included in the High Tea

❌Purchases from the souvenir shop

❌Personal expenses

❌Any other services not mentioned in inclusions

Important Information

📌Essentials

•   Best time: Throughout the year 

•   Walk with purpose and explore with care

•   Suitable for all age groups.

•   Children from age 5 and up are encouraged to visit. However, all children must have adult supervision at all times.

•   Please take care of personal belongings at all times.

•   Touching artworks is strictly prohibited to preserve the integrity of the artworks and ensure a lasting experience for all visitors.

•   Come with an open mind, as the museum blends art, history, and storytelling in creative ways

•   Take your time observing the artworks, as many pieces hold layered meanings and cultural references

•   Feel free to ask your storyteller questions to deepen your understanding

•   Stay a little longer after the tour to relax at the Art Café or sculpture garden and absorb the creative atmosphere

•   Littering is strictly prohibited and one should avoid carrying disposables of any kind

•   Consumption of alcohol during the experience is prohibited

•   Guests are requested to maintain decorum and follow museum guidelines

•   Outside food and beverages are not permitted inside gallery spaces

🎒Pack

•   Wear comfortable clothing and footwear suitable for walking since the space spans multiple floors and indoor–outdoor areas. 

•   Carry 2 ltrs drinking water in a reusable water bottle (no disposables). 

•   Digital camera/ phone (Photography and videography is allowed for personal use, so you can capture the beauty of the exhibits.)

•   Carry a small bag for personal essentials

⚠️Safety

•   Pay attention to tour leader at all times

•   The museum is equipped with CCTV surveillance for added security.

•   On-site guides are available to assist and enhance your experience.

❌Avoid If

•   Pregnant/ have serious medical issues

•   Elderly/ have mobility issues

•   Under influence of alcohol/ drugs

Statutory Weather Warning :

Due to current weather conditions and official advisories, adverse weather such as heavy rain, thunderstorms, or high winds may affect certain guest experiences.

For indoor activities that require travel to the venue (e.g., museums, galleries, cultural workshops, indoor attractions), guests may face difficulty reaching the location safely, leading to possible rescheduling or cancellation of their booked slots.

In case of cancellation due to adverse weather, customers will be offered an alternative time slot or date; or a full refund as per Vendor's discretion and weather cancellation policy. We strongly advise all guests to check weather updates and reconfirm their activity slots before travel.